1. Digital Nature of Service

MCQPariksha provides digital simulation access passes (Daily Pass, Weekly Pass, Monthly Pass). Because these services are digital and provide immediate access to our simulation software, question banks, and AI scoring algorithms, access is activated instantly upon successful payment through our authorized payment gateway, Cashfree.

2. Cancellation Policy

Since access passes are one-time prepaid digital passes with no auto-recurring subscriptions, there are no ongoing recurring charges to cancel. Once a pass is purchased and activated, it remains valid for the stipulated duration (e.g. until midnight for daily passes, until Sunday for weekly passes, or until month-end for monthly passes). Cancellation of an active pass midway through its duration is not applicable.

3. Refund Eligibility & Failed Transactions

Refunds are applicable under the following circumstances:

• Payment Debited but Pass Not Activated: If your bank account or UPI was debited but the access pass failed to activate on your MCQPariksha account due to network or technical failure, our system automatically verifies transactions with Cashfree. If activation does not occur within 2 hours, a full refund will be processed automatically or your pass will be credited manually upon contacting us.
• Duplicate / Multiple Deductions: If you were charged more than once for the same access pass order, the duplicate amount will be refunded in full.

4. Refund Processing Timeframe

Approved refunds are processed through our payment gateway partner, Cashfree, directly back to the original source account (UPI ID, NetBanking account, Debit/Credit Card) used during purchase.

Refunds typically reflect in your bank account within 5 to 7 working days, subject to your issuing bank’s standard settlement timelines.

5. How to Request Assistance or Report an Issue

To request assistance or report a failed/duplicate payment, please reach out with your Cashfree Order ID and Payment Receipt to: